Shipping policy
Shipping Policy
Scolpiscila ships internationally. Below is what to expect when placing an order.
Processing Time
Orders are typically processed within 1–5 business days.
Processing includes:
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order verification
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quality checks
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packaging and dispatch
During high-volume periods, processing may take slightly longer.
Shipping Times
Because we work with international fulfillment partners, shipping times vary by location.
Estimated delivery times:
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United States: 7–15 business days
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International: 10–25 business days
These timeframes are estimates and may vary due to customs, local carriers, or external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Any customs duties, taxes, or import fees required by your country are the responsibility of the customer.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details.
You can also track your order anytime using our tracking page
Please allow 24–72 hours for tracking information to update after shipment.
Delays & Exceptions
Shipping delays may occur due to:
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customs clearance
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carrier disruptions
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weather or global logistics issues
If your order has not arrived after:
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15 days (U.S.)
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30 days (International)
please contact us at support@scolpiscila.com, and we’ll investigate.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
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delays
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losses
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failed deliveries
caused by incorrect or incomplete address information provided by the customer.
Lost or Undelivered Packages
If an order is confirmed as lost or not delivered within the stated timeframes, we will:
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issue a replacement or
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process a refund in accordance with our Refund & Replacement Policy
Contact
For shipping questions, contact us at:
support@scolpiscila.com
We respond within 1–2 business days.